Booking Terms and Conditions

A Booking Fee of one night or 25% of the booking is taken when the booking is made. This can be paid via cheque through the post or using a debit/credit card over the telephone.

If a booking is cancelled, or if a guest does not arrive this fee will not be returned.

Booking Liability. The person booking this accommodation is responsible for all members of his/her party and should ensure that they are fully aware of these Terms and Conditions. Continuation of the booking procedure is assumed acceptance of our terms and conditions.

Check in is from 4pm to 10pm unless by prior arrangement. We will be as flexible as we can.

Full payment is due for the duration of your stay on arrival. Cash or card payments are accepted (cheque for deposits ONLY) Credit cards will incur 2.5% surcharge.

Breakfast is served from 8.30 to 9.30am Monday to Friday and from 9.00am to 10.00am weekends and bank holidays. Early breakfast from 7.30 may be available by arrangement (Monday to Friday only, excluding August)

We do not provide breakfast for passengers leaving earlier than 7.30am on the Condor Ferry.

Our dining room is available to use to consume any food you bring in until 10.30pm. We ask that food is not eaten in the bedrooms.

One set of room keys is given per room on check in. These must be returned at the end of your stay. Any lost keys will incur a charge for locks to be changed and a full set of front door keys to be replaced. Please ensure all persons staying in one room can gain access via the key holder, as anyone arriving at the building without a front door key will not be allowed access between 10.30pm and 8am.

We do not take Stag or Hen parties.
Single sex parties will only be accepted by prior arrangement.