Graingers Policy

Communications

At all times we strive to communicate openly, honestly and respectfully. We reserve the right not to respond to discourteous and/or un-traceable individuals and companies. We will respond courteously and timely to everyone else.

Complaints

In the event of a complaint, we will investigate and respond in a timely and courteous manner. Where appropriate, we will make immediate amends.

Discrimination

We do not discriminate against anyone for being themselves.

Disability

Assistance to disabled guests is always offered notwithstanding our own availability and ability to help. Please detail any special needs or dietary requests at the time of booking - this will help us to provide the best accommodation and service.

Green

We aim to recycle wherever possible. Guests are asked to separate paper and wet refuse, and also to re-use towels by agreement. Wherever practical, all electrical equipment must be turned off when not in use. Wherever possible, energy efficient equipment will be supplied and used.

Health and Safety

At all times we will adhere to the strict guidelines and follow statutory codes of conduct for hygiene, health and safety. As a rule of thumb, please bring luggage that you are comfortable to carry yourselves. Assuming our availability and ability, we are happy to help with guest luggage not exceeding 20 kilos.

Housekeeping

Damage to any Goods will be charged at replacement or cleaning cost. A standard cleaning charge of £50.00 per night is levied on guests who smoke in their rooms. Replacement keys are charged at £25.00 each.

Security

A strict closed door policy is in place and all guests are required to enforce this safety measure. We reserve the right to refuse admission and exclude visitors.